Frequently Asked Questions
For any questions, concerns, or support inquiries, please contact us at:
✉️ moo@meltnmoo.com
What makes Melt N' Moo cookies different?
Our cookies are crafted with high-quality, animal-based protein and simple, clean ingredients. Because of the high protein content, they naturally have a denser, chewier texture than a traditional flour-based cookie. We intentionally keep them free from fillers, gums, and additives — prioritizing real food over “perfect” shelf texture.
Why are the cookies chewier than regular cookies?
Our cookies are higher in protein and contain less processed starches than traditional cookies.
This gives them a rich, chewy, hearty texture rather than a soft, cake-like texture.
They’re made to fuel your body — not mimic ultra-processed bakery goods!
What is your return and refund policy?
Because we sell fresh, perishable food products, all sales are final.
We do not accept returns, exchanges, or offer refunds based on personal taste preferences, texture differences, or change of mind.
If your order arrives damaged or there’s a shipping issue, please contact us within 48 hours of delivery so we can assist you.
What if I don’t like the taste or texture?
We understand that not every product is for everyone.
However, because our cookies are food items and perishable, we cannot offer refunds based on personal taste preferences.
We encourage you to read the product descriptions carefully before purchasing — and if you’re ever unsure, feel free to reach out to us with questions!
When will my order ship?
We typically process and ship orders within 1–3 business days after your order is placed.
You’ll receive a tracking number as soon as your package is on the way!
THIS EXCLUDES PREORDERS
Where do you ship?
We currently ship within the United States.
We hope to expand shipping options in the future — stay tuned!
How should I store my cookies?
For best freshness, refrigerate or freeze them for longer shelf life.
Thaw on the counter for five minutes before consuming
Still have questions?
Please email us at moo@meltnmoo.com — we’re happy to help!
We aim to respond within 1–2 business days.